Oct 13 | 2016

Need a leader you can count on for faster, more confident closings?

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Commercial real estateIn Canadian real estate circles, FCT has long been recognized for its key role in pioneering the Canadian title insurance industry.

Over the last 25 years, we’ve made it our goal to invest in the success of our customers by investing in the industry itself. Through the development and implementation of innovative solutions that evolve along with a constantly changing industry and customer needs, we continue to fulfill our mission to make transactions simple and secure. This is especially true in commercial real estate where deals tend to be far more complex and multi-faceted compared to residential real estate. Streamlining the process and providing the best coverage available allows all parties to close more confidently while protecting these types of investments.

To hear what some of our commercial customers are saying about working with FCT, I invite you to take a few minutes and watch this short testimonial video of first-hand accounts.

After listening to the wonderful things these professionals have to say, it isn’t hard to see why we have a 94% rating when it comes to customer satisfaction; an invaluable illustration that speaks volumes about the loyalty shown to us by our commercial customers. It is for these customers that we live our motto of Experience Excellence® each and every day, and why we are here to underwrite the risks inherent to complicated commercial transactions. With world-class underwriting done by a team of in-house legal professionals who work on a case-by-case basis, we can offer the utmost in customized protection.

With FCT as your partner, known defects don’t have to equal unknown delays or lost deals.

Do you have a commercial transaction ready to go? Let us show you why we’re the industry leader.

Jul 26 | 2016

FCT: Proud to be Canadian

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Canadian experienceWhy Canadian experience matters to you and your business

Having just recently celebrated Canada’s 149th birthday and in the midst of FCT’s 25th anniversary celebrations, I thought this would be a perfect time to talk about the fifth point on our Top 10 Reasons to Partner with FCT list: Canadian expertise.

As you know, FCT is very much a Canadian company. In fact, our legal entity name is First Canadian Title, and our logo is emblazoned with a maple leaf. For us, the symbolism speaks volumes.

But aside from patriotism, what does our “Canadianism” mean to you?

Being a Canadian company operating, in Canada, means that we understand what drives this country’s commercial real estate industry. After all, it was our founders that pioneered the Canadian title insurance industry itself — who else could possibly understand it better? Our policies are created specifically for the Canadian commercial real estate industry and are underwritten right here as well. As a result, you have access to the best local coverage available from Canadian niche experts with a vested interest in your success.

It also means that we are committed to being actively engaged in the communities in which we live, work, and serve. For us, it’s always been about more than merely making a profit: it’s about supporting and protecting our customers and strengthening the Canadian real estate industry with simple and secure solutions. And to us, that’s very Canadian.

Tell us what FCT’s Canadian expertise means to you by commenting below.

Jun 13 | 2016

Customized protection and complete satisfaction? We endorse that!

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title insuranceWe all know that title insurance helps to minimize the risk associated with commercial real estate and helps the closing process run smoothly— title insurance provides coverage you can’t get anywhere else.

And when it comes to coverage, FCT is committed to ensuring you receive the best and most comprehensive coverage available on the market today: we know that there is no such thing as one-size-fits-all, especially when it comes to complex commercial transactions. Plus, with our vast experience in supporting and protecting diverse commercial properties and transactions, you can trust FCT’s knowledgeable team to provide you with the personalized service you can rely on. We are committed to always finding a way to say “yes” to get you exactly what you need, when you need it.

In fact, we pride ourselves on being as flexible as possible when it comes to supporting your success. One way we do this is through specialized endorsements that allow us to address almost every imaginable situation and specialized need.

But what exactly is an endorsement?

Commercial title insurance is generally issued using a standard policy. However, certain situations and varying levels of complexity often call for additional or customized coverage. An endorsement is an attachment to an insurance policy that amends or adds to it, often adding coverage that was not part of the original contract. With market conditions always evolving, endorsements allow our policies to best reflect changing markets and customer needs without sacrificing trusted, established protection.

For a listing of the current commercial loan endorsements being offered, click here. Or if you’re more interested in owner endorsements, we’ve also got a lot to offer you.

You and your customers deserve the best in the business and that’s exactly what we are ready to offer. Have you got a complex commercial transaction to close? Let us know what kinds of challenges you’re facing by commenting below. Or better yet, call FCT — when we work together you can close with confidence.

May 12 | 2016

25 years and counting . . . Why FCT’s decades of experience matter to you

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16-187_FCT_Blog_Renzo_Exper_SquareAnyone working in this global marketplace knows that business today is characterized by relentless change. For a company to succeed, it needs to constantly adapt to stay relevant and innovative in order to add real value and meet customer needs.  After all, our success rests squarely on the shoulders of our customers’ success; customers we see as long-term, highly respected partners.

After more than two decades and thousands of commercial policies issued by our niche experts across the country, you can be rest assured FCT has your commercial needs covered. We’ve been listening to our customers since day one — listening so that we truly understand what they want in a partner. Our goal has always been to offer trusted solutions and support to help grow businesses and shape the future of the industry. And in this competitive insurance market, I can say without reservation that Experience Excellence® makes all the difference.

But why should our experience matter to you? I think that a quote I came across in an online marketing blog called Why “EXPERIENCE MATTERS” sums it up rather nicely:

“The nature of business is about constantly adapting to change and starting anew, but each time with deeper experience, greater knowledge, stronger relationships and more confidence.”

Although this particular blogger is writing about the benefits of experience in the world of marketing, the same holds true for any business, including the title insurance industry.

Having been a leader in the Canadian real estate industry since 1991, FCT is in a unique position to offer you unparalleled customized underwriting solutions. Plus, with experienced legal professionals on staff who combine in-depth title insurance knowledge together with years of hands-on real estate practice exposure, we can offer you a customer experience like no other in the industry. This experience and acumen equal confidence for you: confidence to move ahead with your commercial deal, regardless of the complexity, knowing you’re backed by a leader.

As we reflect on the last 25 years, can you think of a time when FCT provided you with a solution that closed a difficult deal? Feel free to comment below.

Apr 28 | 2016

Where extraordinary is well, quite ordinary

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Commercial Solutions How FCT Commercial Solutions delivers superior customer service

In a previous blog, I discussed the top 10 reasons why you’d want to partner with FCT. While all 10 are critical to providing you with the service levels we’re known for, the number one reason to choose FCT is and always will be our driving force: providing a superior customer experience.

Our promise to you is that with each and every touch point you will Experience Excellence®.

What does this mean? It means friendly, fast service from experienced professionals that recognize your distinct needs. In fact, for 25 years now we’ve been building our commercial solutions division with highly experienced underwriters that work on a case-by-case basis to understand and facilitate the unique needs of each transaction. This practice allows us to provide customized coverage, ensuring a smooth and timely closing, no matter how big or complex the project.

By offering a consistent, yet personalized experience, we hope to make you feel valued. Your satisfaction is the key to our success and we strive to exceed your expectations across your entire journey with us. It’s how we help you build and protect your business while shaping ours.

And it seems to be working! Our current customer rating sits at an impressive 90%. But don’t think we’re resting at that — we’re already looking ahead at ways to win that additional 10%.

With our 25th anniversary upon us, it’s the perfect time to reflect on past successes. Can you think of time when FCT came through to help you close a challenging deal? Let us know by commenting below.

Apr 14 | 2016

FCT is your trusted partner in the fight against real estate fraud

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fraud alertReal estate fraud continues to be on the rise and unfortunately, commercial transactions are no exception. But with FCT in your corner, we can work together to stop fraud before it has a chance to create havoc and claim victims.

The experienced team at FCT employs various due diligence techniques to:

  • Spot suspicious activity (what we like to call “red flags”);
  • Report potential issues to all involved parties; and most importantly
  • Prevent fraudsters from scamming our partners out of their rightful investment.

In fact, it’s something our underwriting team does (and does very well!) on a daily basis, even during the height of the holiday rush . . . .

The naughty list

At the height of the holiday rush, FCT’s commercial division received a request for title insurance for a blanket mortgage in the amount of $2.6 million, spanning five vacant properties, all with titles free and clear (first red flag!). The transaction involved a private lender and a corporate owner.

As part of the request, FCT was provided a copy of the Corporate Profile and the Corporate Document List – everything looked okay.  However, after supporting identification for the borrower was received upon our request, our eagle-eyed underwriting team determined that one of the pieces of identification being used was invalid.

Feeling a bit uneasy about moving ahead with the file, FCT underwriting contacted the lender and the mortgage broker for more information. Years of experience and pure instinct told us that something was off. Our team then called the lawyer involved with a previous purchase of one of the lots — we were right! When compared, the two pieces of ID did not match and showed conflicting information.

For our underwriting team this was more than enough evidence to suspect fraud, especially with such a large deal. We declined to insure the deal and the lender pulled out as well. The real owner was contacted and their lawyer ultimately confirmed that the deal was a fraud.

What did we learn?

  • Bad things can happen to good people – secure your client’s investment with title insurance
  • Put FCT to work for your practice – it is always beneficial to have a second pair of highly skilled eyes on your file
  • Have confidence in our process – we’ve stopped $198 million in possible fraudulent transactions over the past 4 years and we know how to help protect you

Do you have any fraud stories you’d like to tell us about? Until next time, keep your eyes peeled and as Michael LeBlanc told us in his recent blog, trust your instincts.

Mar 21 | 2016

Need a reason to choose FCT for commercial title insurance? Forget about one — we’ll give you 10!

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The top 10 reasons to partner with FCTAs Vice-President, Commercial Solutions, I am responsible for leading and growing the Commercial Solutions Division here at FCT. To accomplish this, my team listens to what our commercial customers are saying they need in order to succeed. We then provide them with the products and services to help them reach their goals and protect their investments.

It’s been said before, but it bears repeating: commercial title insurance offers essential protection and helps make a commercial transaction far more efficient. Plus, it has been providing Canadian lenders, lawyers and their clients with critical peace of mind since 1991, when FCT introduced the concept to the Canadian marketplace.

Today the title insurance market is a little more crowded than it was back then. Commercial customers have a choice to make and although we think that the choice is crystal clear, people still sometimes ask:

“Why would I choose to partner with FCT for commercial title insurance needs?”

I love this question, because not only do we have a good reason for you to choose FCT, we can actually give you 10 . . . and in video form, no less!

So if you’re looking for:

  • Products that meet your needs;
  • Service that makes you feel valued; and
  • Solutions that will help build your business and protect your investments

there is no need to look any further than FCT. We’ve been here since the very beginning and we will continue to innovate, well into the future.

Are you a customer of FCT? If so, tell us why you chose to partner with FCT by commenting below.

Sep 28 | 2015

FCT Commercial Services: 20 years, 200,000 policies and stronger than ever!

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200th policy

Shawn Jones of the law firm Jones & Company

We’ve just sold our 200,000th commercial policy and we couldn’t be more excited!

Thank you!

As Vice-President of Commercial Solutions here at FCT, I wanted to take a moment to thank Shawn Jones of the law firm Jones & Company for helping us achieve this milestone with his recent purchase of commercial title insurance.  His was the 200,000th commercial policy issued by FCT.

 

Where we’ve been

I also thought that this would be a good time to reflect on just how far we’ve come to get to today and to the celebration of this milestone for our commercial division.

Back when we started in the early nineties, title insurance was a relatively new concept in Canada, having been pioneered by our tenacious founders who saw a need in the industry and didn’t rest until lenders, lawyers, brokers and real estate professionals alike saw it too.

Commercial title insurance offers essential protection and helps make a commercial transaction far more efficient. Plus, it provides lenders, lawyers and their clients with all-important peace of mind — peace of mind that comes from knowing that despite any issues that may arise pre-closing, you have the ability and the confidence to move ahead with your deal, as planned. Furthermore, because unexpected issues do arise that can call ownership into question even well beyond the closing, our commercial policies include the duty to defend and coverage for many post-purchase issues.

At FCT all commercial underwriting is done by a team of experienced law clerks and lawyers who work on a case-by-case basis to suit each specific deal. This also affords the personalized service needed to keep clients satisfied and protected, solving problems that might otherwise delay or jeopardize a closing.

Another benefit of title insurance is the indirect, yet critical protection it offers lawyers. By shifting the lawyer’s risk onto FCT in the event of a claim, their reputation and good-standing are protected.

Where we’re going

At FCT, we’re honoured to have had the opportunity to play a role in many large national commercial projects over the years, as well as in the smaller, local ones. Through all these projects, we have embraced a “customer first” philosophy which allows us to deliver a consistent, excellent customer experience. It’s what we mean when we say Experience Excellence™ and serves as our guide to the future of commercial title insurance and how we can take this product to the next level.

But to do so, we’d like your input. Share your insights below on how commercial title insurance has helped your business or protected your commercial investment — we’d love to hear from you.

Thank you again to all of our FCT loyal customers for making this 200,000th commercial policy milestone possible.

Services by First Canadian Title Company Limited