Integrity. It’s a loaded word. It’s also one of FCT’s core values that we don’t take lightly. To me, doing business with integrity demonstrates to customers that we say what we mean and we mean what we say. It says that we stand behind our coverage and are there with the support customers need when they have a claim. It’s about having the reserves in place and the overall financial stability to be able to pay our claims.
In fact, our claims-paying ability is what sets us apart from many of our competitors. Customers rely on the coverage they purchase and we rely on our in-house underwriting experts to always try and find a way to say “yes” to coverage. Otherwise, it’s just lip service and frankly, that’s just not what we’re about.
Our goal at FCT is to protect our diverse customers to the best of our ability. We see a lot of cases where a lender policy has been ordered on a transaction but a homeowner policy is not ordered at the same time. When a title issue arises some time later, a homeowner will call to inquire about their coverage only to learn that they don’t have protection as there is only a lender policy. In most of these situations the homeowners would have received coverage but were not afforded this opportunity due to the simple fact that a homeowner policy was not requested at the time of order.
To prove how committed we are to “having your back,” we’ve added a new member to our existing underwriting team that already boasts some of the most experienced professionals in the industry.
Not only does this individual bring solid experience as legal counsel with insurance litigation firms, a membership in the Barreau du Québec and the Law Society of Upper Canada, but also a perspective that coincides with the FCT ideology — he believes in helping people. Funny story: when he joined our team, he was impressed by our approach to paying claims; describing the difference of finding a way that he could say “yes” to the claim.
I realize I may be slightly biased, but I think we’re the best in the business for a reason: we care and we’re ready, willing and able to help when you need us to. It’s that simple.
Do you have a story to share where FCT came through for you when others said “no”? I’d love to hear it. Please feel free to comment below.